Shipping Policy

At Exquisite Extensions UK, we understand the importance of a seamless and efficient shipping process. We strive to provide our customers with a hassle-free experience when it comes to receiving their hair products. Our shipping policy is designed to ensure that your order arrives in a timely manner and in perfect condition.

Shipping Methods:

We offer reliable shipping methods to cater to our customers' diverse needs. Depending on your location and preferences, you can choose from the following shipping options:

• Standard Shipping: Our standard shipping option ensures that your order is delivered within 5 business days. This method is ideal for customers who are not in a rush to receive their products.

Shipping Fees:

At Exquisite Extensions UK, we believe in transparency and fair pricing. We offer competitive shipping fees based on the weight and destination of your order. The shipping fee will be calculated and displayed at the checkout page, allowing you to review the total cost before making a purchase.

Order Processing Time:

Once you place an order with us, our dedicated team works diligently to process and prepare your package for shipment. We aim to dispatch all orders within 10 working days excluding weekends and public holidays. You will receive a confirmation email with tracking information as soon as your order is on its way.

International Shipping:

Exquisite Extensions UK proudly offers international shipping to customers around the world. Whether you're located in the United Kingdom, Europe, or beyond, we can deliver our high-quality hair products to your doorstep. Please note that international shipping may incur additional customs fees or import duties, which are the responsibility of the recipient.

Order Tracking:

We understand the importance of knowing the status of your order. That's why we provide a tracking number for every shipment. Once your order is dispatched, you will receive an email with the tracking information. You can easily track your package's journey and estimated delivery date through our website.

Order Changes:

Please note once your order has been shipped, we cannot modify it. Therefore, we are unable to change the delivery addresses, shipping method or item(s) within the order. Equally, ensure that your delivery address is correct prior to checking out/purchasing. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses. 

Refunds:

We do not issue, refunds to orders. 

Customer Support:

If you have any questions or concerns regarding your shipment, our friendly customer support team is here to assist you. You can reach out to us via email or phone, and we'll be happy to provide you with updates or address any issues you may have.

At Exquisite Extensions UK, we prioritize customer satisfaction and strive to exceed your expectations. Our shipping policy is designed to ensure that your hair products are delivered to you in a timely and secure manner. Shop with confidence, knowing that your order will be handled with care from the moment you place it until it reaches your doorstep.